Yes, you can collect from our Weybridge office (address below), Monday-Friday between 10am and 3pm. You can select this option at checkout.
Please wait until you have received your collection confirmation email before you arrange your visit as otherwise your order may not be ready to collect. You will also need to bring a copy for this email (digital or physical) in order for your order to be released.

Collection Address:
UKIoT Ltd
Suite 5, The Control Tower
12 De Havilland Drive
Brooklands, Weybridge
KT13 0YP

Yes, we are able to provide volume discounts. Please contact us to discuss terms and discounts.

You can find our full terms and conditions here.

Please note that other terms and policies can be found on our webshop at the bottom of the page.

We have a refund policy and a cancellation policy for subscriptions.

If your device isn't working, please email support@ukiot.io with:

• The order number or invoice number (in the subject line)
• which device it is (either type, or device identifier/DevEUI)
• What you expect the device to do
• What the device is currently doing
  

If your device is damaged, please send an email with pictures of the damages attached to support@ukiot.io. Please ensure to quote your order number or invoice number in the subject line.

Our primary shipping provider is DHL. For the UK Mainland we use a DHL Express Next Day service (when ordered before 12:00pm).
For European and International orders we use DHL Express International. This service is DAP (delivered at place), meaning that the buyer is responsible for paying any applicable import fees or taxes.
Full tracking is provided for both our UK Mainland and International services.

No, our gateway SIMs cannot be used in our NB-IoT /CAT-M devices. To use these devices, you will need to order one of our NB-IoT SIMs.

If your SIM card has stopped working, please contact support@ukiot.io quoting both your order number or invoice number and SIM ICCID (which can be found with your device keys) and one of the team will investigate this for you.

The monthly fair use limit for each SIM card is detailed in the product description for that specific type of card, for example '250MB Data Plan'.

SIM cards are sold based on an annual renewal. If you wish to cancel your subscription renewal please manage this through your Shopify Customer Account. Alternatively, please contact us at support@ukiot.io.

Your SIM card contract is with UKIOT Ltd, acting as a reseller for CSL Dualcom.

The APNs for our SIMs are as below:

• EU Multinet Gateway SIM: intelligence.m2m
• EE M2M NB-IoT SIMs: EEM2M
  

As you received the device keys via e-mail, searching your mailbox with the device identifier/DevEUI might allow you to find them. If this does not work you can email support@ukiot.io, quoting your order or invoice number in the subject line and a member of the team will be able to provide you with the keys.Your device keys will be emailed to you (along with a copy of your invoice) upon dispatch. For LoRaWAN devices, it’s easiest to search your mailbox for the DevEUI printed on the device itself.

Your device keys will be emailed to you (along with a copy of your invoice) upon dispatch. For LoRaWAN devices, it’s easiest to search your mailbox for the DevEUI printed on the device itself.

You can find the datasheets for Dragino's full catalogue in the Dragino Document Centre.

You can find decoders for Dragino products on their GitHub repository. Just search for your device type in the directory. Most decoders are also linked in the user manual for your product (see above).

You can find the user manual for your Dragino product by visiting the Dragino Wiki and entering your device type to find your user manual.

You can find the datasheets for Milesight's full catalogue in the Milesight Document Center. Just search by device type to find your product.

You can find decoders for Milesight products on their GitHub repository. Just search for your device type in the directory.

You can find the user manuals for Milesight's full catalogue in the Milesight Document Center. Just search by device type to find your product.

You can find the datasheet for your Seeed product by visiting the Seeed Studio website, searching by device type and scrolling down to the documents section. The top menu also has a document section.

You can find the decoder for your Seeed product by visiting the Decoder Section of the seed wiki and searching by device type.

You can find the user manual for your Seeed product by visiting the Seeed Wiki and entering your devicetype to find your user manual. You can also find them on the Seeed Studio website, by searching by device type and scrolling down to the documents section.